FAQ
Frequently Asked Questions
ShareGold is a digital platform that helps customers save towards gold purchases while enabling jewellers to manage gold savings schemes, customer accounts, payments, and redemptions digitally.
Customers can enroll in a jeweller’s savings plan, make regular payments, track their contributions online, and redeem the accumulated value for jewellery or gold according to the jeweller’s scheme terms.
Yes. Every transaction is digitally recorded and available through your account, providing transparency and easy tracking of your savings progress.
Yes. ShareGold allows customers to register, make payments, view account details, and track their savings directly through a mobile-friendly platform.
Once your savings plan matures or reaches the required amount, you can visit your participating jeweller and redeem your savings for eligible jewellery or gold products according to the scheme rules.
The minimum contribution amount depends on the specific savings scheme offered by the jeweller. You can view the plan details before enrolling.
Missed payment policies vary by jeweller and scheme. Customers should review the terms of their selected plan or contact the jeweller for assistance regarding delayed payments.
ShareGold helps jewellers digitize traditional gold savings schemes, automate payment tracking, improve customer engagement, send reminders, and access business reports from a centralized dashboard.
Yes. Customer information and transaction records are protected using secure digital systems designed to maintain privacy and data security.
You can contact your participating jeweller or reach out to the ShareGold support team through the website’s contact form, customer support number, or email support channel.
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